HomeTerms of Service

Terms of Service

Terms of Service

Effective Date: 13 May 2026

Welcome to Extratera Solutions (“we”, “our”, “us”). These Terms of Service (“Terms”) govern your access to and use of our website, services, products, systems, software, and digital solutions provided through extratera.com.

By accessing or using our website or services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you should discontinue use of the website and services.

1. Services

Extratera Solutions provides digital and technology-related services, which may include:

  • Software development
  • Web and mobile development
  • Automation systems
  • AI integrations
  • Cloud and server solutions
  • Technical consulting
  • Digital infrastructure and operational systems
  • Other related digital services

The scope, timeline, pricing, and deliverables for any project or service will be separately agreed upon through quotation, proposal, invoice, contract, or written communication.

2. Website Usage

You agree to use this website only for lawful purposes and in a manner that does not:

  • Violate any applicable laws or regulations
  • Interfere with website operations or security
  • Attempt unauthorized access to systems or data
  • Distribute malware, spam, or harmful code
  • Misuse contact forms, APIs, or communication channels
  • Infringe intellectual property rights

3. Intellectual Property

Unless otherwise stated, all content on this website, including but not limited to:

  • Text
  • Graphics
  • Branding
  • Logos
  • Source code
  • Designs
  • Documentation
  • Images
  • UI/UX elements

are owned by or licensed to Extratera Solutions and are protected under applicable intellectual property laws.

You may not reproduce, distribute, modify, republish, or commercially exploit any content without prior written permission.

4. Client Responsibilities

Clients engaging our services agree to:

  • Provide accurate project information
  • Respond within reasonable timeframes
  • Provide required assets, access, or approvals
  • Ensure they have rights to materials supplied to us
  • Use delivered systems lawfully and responsibly

Delays caused by missing information, approvals, or assets may affect project timelines and delivery schedules.

5. Payments & Fees

Payment terms will be specified in quotations, invoices, proposals, or agreements.

Unless otherwise agreed:

  • Payments made are non-refundable once work has commenced
  • Late payments may result in service suspension or delays
  • Additional requests outside agreed scope may incur extra charges

6. Third-Party Services & Platforms

Some services may involve third-party platforms, APIs, hosting providers, plugins, AI services, payment gateways, or external systems.

We are not responsible for:

  • Third-party downtime or outages
  • Policy or API changes
  • Service discontinuation
  • External pricing changes
  • Security vulnerabilities originating from third-party systems

7. No Guarantee of Results

While we strive to provide high-quality services and solutions, we do not guarantee:

  • Specific business outcomes
  • Revenue increases
  • SEO rankings
  • Platform approvals
  • Continuous uptime
  • Error-free operation
  • Compatibility with all future technologies or updates

8. Limitation of Liability

To the fullest extent permitted by law, Extratera Solutions shall not be liable for any:

  • Indirect losses
  • Business interruption
  • Loss of revenue or profits
  • Data loss
  • Security incidents
  • Operational downtime
  • Consequential damages

arising from the use of our website, services, software, systems, or deliverables.

9. Confidentiality

We aim to treat confidential client information responsibly and reasonably. However, clients should avoid transmitting highly sensitive information through unsecured communication channels unless proper arrangements are made.

10. Termination

We reserve the right to suspend or terminate access to our services or website if:

  • These Terms are violated
  • Illegal or abusive activities are detected
  • Payments remain overdue
  • There are security or operational risks

11. Changes to These Terms

We may update or modify these Terms at any time without prior notice.

Updated versions will be posted on this page with a revised effective date.

12. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of Malaysia.

13. Contact Us

If you have any questions regarding these Terms of Service, you may contact us at:

Extratera Solutions
Website: https://extratera.com
Email: hi@extratera.com