Privacy Policy
Effective Date: 13 May 2026
Welcome to Extratera Solutions (“we”, “our”, “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, extratera.com, or use our services.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including but not limited to:
- Name
- Email address
- Phone number
- Company or business name
- Project details or inquiry information
- Any information submitted through forms, email, or WhatsApp communication
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on the website
- Referral sources
- Cookies and analytics data
2. How We Use Your Information
We may use your information to:
- Respond to inquiries and communicate with you
- Provide services and project support
- Improve our website and user experience
- Manage business operations
- Send updates, quotations, proposals, or service-related information
- Monitor website performance and security
- Comply with legal obligations
3. Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to improve functionality, analyze traffic, and enhance user experience.
You may disable cookies through your browser settings, although certain website features may not function properly.
4. Third-Party Services
We may use trusted third-party services, tools, or platforms to operate our business, including but not limited to:
- Google Analytics
- Cloudflare
- Payment gateways
- Email providers
- WhatsApp or communication platforms
- Hosting providers
- CRM or automation systems
These third parties may process information according to their own privacy policies.
5. Data Sharing
We do not sell, rent, or trade your personal information to third parties.
We may share information only when necessary:
- To provide requested services
- With trusted service providers or contractors
- To comply with legal obligations
- To protect our rights, systems, or business operations
6. Data Security
We implement reasonable technical and organizational measures to help protect your personal information against unauthorized access, misuse, loss, disclosure, or alteration.
However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, or enforce agreements.
8. Your Rights
Depending on applicable laws and regulations, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your personal data
- Withdraw consent for certain data processing activities
- Request limitation of data usage where applicable
To exercise these rights, please contact us using the details below.
9. External Links
Our website may contain links to external websites or third-party platforms. We are not responsible for the privacy practices, content, or security of those websites.
10. Children's Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.
11. Compliance with Malaysian PDPA
Where applicable, we aim to handle personal data in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA).
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or technical changes.
Any updates will be posted on this page with an updated effective date.
13. Contact Us
If you have any questions regarding this Privacy Policy or how your data is handled, you may contact us at:
Extratera Solutions
Website: https://extratera.com
Email: hi@extratera.com